WebSoftware is committed to our users and we will go to any length to ensure that we provide world class support for our users and perspective users. There are several methods of getting technical support depending on your locale and situation.
General Support
For all users - including evaluation versions and registered/activated users - by:
- Support Center - http://support.wsoftware.biz
Our Support Center includes our Knowledgebases, FAQs, and continuously updated as new issues are found out. This should be the first place to look before you contact our support team to make sure what your inquring about hasnt already been addressed previously.
- Email - support@wsoftware.biz
Our primary support email address, usually it will take us 12-24Hrs to reply to your query during the weekdays and 24-48Hrs during the weekends.
- MSN Messenger - support@wsoftware.biz / thushan@wsoftware.biz
Users of the Microsoft MSN Messenger Instant Messaging System can use Messenger to contact our support team also. Simply add either of the two to your list to contact us.
NOTE: Please refrain from messaging us for non-support related questions. This method should only be used for resolving problems quickly on a one to one basis. While the accounts are online 24x7 it will be set to "Away" Status, if we are not available at the time you message us and you are not there when we are around to reply we will email you to the account that you were using to message us initially.
Developer Support
Developers who require support with our SDKs or tools should use the above methods or:
- DevCenter - http://www.wsoftware.biz/dev/
Our DevCenter contains topics and information aimed soley for developers keen on learning more about the internals of our software and extending the functionality by using our SDKs. Updated frequently with new articles, FAQs and information, samples etc.
- Developer Support Email - developers@wsoftware.biz
Our Developer Support email address should only be used for development related emails. Reply times may vary from 24-48Hrs depending on the amount of email we are recieving at the time.
Australian Users
Australian users can also contact us via phone as well as the General Support methods:
- Mobile - 0421 334 417 [ Thushan Fernando / OPTUS Network]
Talk to Thushan via mobile to resolve any problems that are flagged as CRITICAL or URGENT. If he is not around leave a message on his voice mail not forgetting to mention a return number and he will return your call.
